Frequently Asked Self Storage Questions

Find answers to common self storage unit questions here! Our team of storage experts has put together a great bit of information.

Are there moving trucks available to use?

Our facility does offer rental trucks. Call and also ask about how to use our truck free of charge during move-in.

What kind of documentation do I need to rent a unit?

A valid driver’s license or federal ID with picture is required to lease a unit.

What kind of documentation do I need if I am storing a boat or vehicle?

A valid driver’s license or federal ID with picture is required to lease a unit. To store the vehicle we will need some information on the vehicle such as make, model, VIN #, License Plate # and expiration, and the insurance provider and policy #.

What kind of documentation do I need if to rent your trucks?

A valid driver’s license for all drivers and a copy of your current insurance card to verify insurance.

Is there a deposit required to rent your trucks?

We require a $100 deposit from our storage customers that is refunded immediately upon returning the truck. Non-storage customers also must provide a deposit that is based on the estimated cost and mileage of your rental.

Can I buy boxes and other packing products from 1st Choice Stadium Storage?

Yes. 1st Choice Stadium Storage offers a wide variety of boxes and packing supplies. Check the Boxes and Moving Supplies page for more information.

How long will it take to complete my transaction on move-in day?

The entire move-in process should take less than 15 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day while afternoons are busier.

What does "on-site" manager mean?

"On-site" manager means that an employee, usually the Store Manager, has an apartment on-site as part of the facility.

Do you have video cameras?

Yes. 1st Choice Stadium Storage uses video cameras as a security measure. Cameras are generally located at the point of entry and exit and other areas around the facility that cover the entire property. Our comprehensive security measures include 24-hour color surveillance cameras with night-vision that are digitally recorded, automatic lighting in all hallways, and additional outdoor lighting in public access areas.

Can anybody drive onto this property or do you need a PIN number?

1st Choice Stadium Storage has an electronic gate system, which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility. All entries are recorded and logged so that our on-site managers know who has visited the facility.

Do you have your own movers?

While we do not offer moving services, we do have a company that we often refer to. There are also a variety of movers available in our area. Check the yellow pages under the heading "movers" for a complete list

What is climate control?

Climate control is a feature that we offer. This feature helps protect your stored belongings from the extreme temperatures. Climate Controlled Storage is kept at a temperature between 50 to 80 degrees year-round by using air conditioning or heating, depending on the time of the year. Each space has an air duct to ensure the unit is maintained at the correct temperature. Interior Units allow you the possibility to access and organize your belongings without ever dealing with the outside elements. All of our Climate Controlled units are on the first floor.

Do I get a lock when I rent a unit?

You can purchase a new lock at 1st Choice Stadium Storage. We recommend disc locks to ensure the highest level of security.

Do you offer RV/boat/car/motorcycle parking?

1st Choice Stadium Storage offers parking for RVs, boats, cars, trailers and motorcycles.

What is a drive-up unit?

A drive-up unit is an outside unit, located on the first floor of a facility, which gives you the ability to load your belongings directly from a vehicle or truck.

What's the difference between office hours and gate hours?

The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.

What kind of security do you have?

1st Choice Stadium Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities, and personal locks available for purchase.

What are the payment terms?

1st Choice Stadium Storage strives to make your storage experience as seamless as possible, including paying your bill. Typically, our leases are month-to-month but we also offer the flexibility of long-term leases. We offer AutoPay or send monthly invoices. We can automatically charge your MasterCard, Visa, Discover, or American Express each month.

Do you accept credit cards?

We accept several different major credit cards, including MasterCard, Visa, Discover, or American Express.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 12x30, or 360 square feet. Determining the right size is easy with the help of our Store Managers who are trained to assist you in this process.

Your Questions, Answered

As Grapevine, TX's local self storage experts, we are happy to provide you with answers to our most frequently asked questions.

If you have questions that aren’t answered here, feel free to contact us directly!

We also provide a handy list of storage tips to help you store your items like a pro.

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